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Job Description
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The candidate must demonstrate the following:
Communicates openly and often, instilling confidence in the customer and generating a high degree of trust.
Displays confidence when presenting and dealing face to face with audiences at all levels.
Gets to understand the situation in depth by probing all areas and persisting in acquiring the necessary information, even when met with resistance.
Consistently works with customers to ensure the correct expectations are set in every task to maximise customer confidence and trust.
Essential Functions:
Provides on site level 3 administration of the Oracle/Sun environment, including proactive and reactive technical support, understands and complies with operational guidelines as defined by the customer and maintains operational records of all activities.
Has a disciplined approach to service support, providing clear and comprehensive documentation in the day to day execution of change and system maintenance.
Installation and configuration of the Solaris operating system, using standard techniques. Installation of Solaris dependent programs and packages.
Good working knowledge of
- ZFS storage pool management and ZFS cache devices
- Containers Resource pool Manager
- Zones and Virtualization
- Zones parallel patching
Good working knowledge of storage architecture, backup and recovery principles, cluster concepts, and storage products.
Display knowledge of SAN and Storage Networking
Configuration of tcp/ip networks, including the installation and configuration of NIS, NIS+, DNS and NFS, and understands the basics of backup and recovery for the Solaris operating system using system tools.
Solaris 10 performance and tuning
Good working knowledge of : IPMP, SNTP, NFS, NTP, Samba, SSH.
Administer FC switches zoning, SAN
Knowledge of iSCSI, SMB/CIF, NFS, MPxIO, HBA cards configuration
Shell/Pearl scripting experience
LUNs Configuration and Presentation, volumes, logical drives, etc..
Knowledge of Raid levels
Configure Sun Modular Storage Arrays
Install and configure Veritas Volume Manager
Install and configure Solstice Disksuite/Solaris Volume Manager.
Working knowledge of Basic Audit Report Tool (BART) and Sun Explorer output analysis
day-to-day maintenance and troubleshooting, patching and firmware updates, automating processes using shell scripting, and performing customer specific application software installations.
Works to ensure performance of the Oracle/Sun environment is maintained in line with contract commitments and contributes to customer meetings and Oracle team meetings as appropriate.
Experience of working as a Sun hardware support engineer on standard Sun equipment,
Required Skills and knowledge
Has a minimum of 7 years commercial UNIX administration
Has a minimum of 5 years commercial Storage administration
Has a minimum of 5 year UNIX/Storage trouble shooting and support experience
Sun Solaris 10 certified
Sun cluster or Veritas Cluster certified
Experience of Sun Cluster technologies
Experience of Veritas/Solaris Volume Manager
Experienced 3/4th Line System/Storage Support.
Experience of Jumpstart mechanisms.
Worked with Sun hardware platforms M3000, M4000
Worked with Sun Storage products Sun storage 7400 series and Sun tape library SL500
Experience of Change Control practices.
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